Refund policy

Return and Refund Policy

Last updated: July 15, 2026

Thank you for shopping at The Prestige Avenue. We take pride in the architectural integrity and premium craftsmanship of our aluminum luggage. If you are not entirely satisfied with your purchase, we are here to assist you through our structured return process.

Returns

You have thirty (30) consecutive days from the date of delivery to initiate a return for your item.

To be eligible for a return, the suitcase must be completely unused, unaltered, and in the exact pristine condition that you received it. It must be enclosed in its original packaging, with all protective structural films on the aluminum shell intact, and include all original tags, interior flex dividers, dust bags, and instruction manuals. We reserve the right to refuse returns that show signs of transit, outdoor use, scratches, or cosmetic alterations.

Return Shipping

The customer is fully responsible for arranging and paying for the shipping costs associated with returning the item to our designated fulfillment center. Return shipping fees are non-refundable. We highly recommend utilizing a trackable shipping service and purchasing shipping insurance, as The Prestige Avenue is not responsible for return shipments that are lost, damaged, or delayed in transit.

Refunds

Once your return is received at our facility, our quality control team will inspect the item to verify its condition. We will immediately notify you of the status of your refund after the inspection is complete.

If your return is approved, we will initiate a refund directly to your original credit card or method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's internal policies.

Contact Us

For return authorizations and shipping instructions, please contact our concierge team at contact@theprestigeavenue.com.